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Returns and Complaints Policy

At Boxvendor.nl, we want you to be completely satisfied with your purchase. Below you'll find our guidelines for cancellations, returns, and complaints.

Applies in these countries: Belgium, Germany, Spain, France, Italy, Netherlands.

Terms of Service

Right of withdrawal (14 days)

  • Consumers have the right to cancel the agreement within 14 calendar days after receiving the product without giving any reason.
  • The declaration of revocation can be sent by e-mail to info@boxvendor.eu .
  • After you have notified us of your cancellation, you have another 14 days to return the product.

Return Policy

  • Product condition: New only .
  • The product must be returned complete, undamaged and, if possible, in the original packaging.
  • You may only use the product to the extent necessary to establish its nature, characteristics and functioning (such as in a physical store).
  • If there is any decrease in value due to use, you are liable for this difference.
  • Exchanges: not accepted.

Return method & costs

  • Method: by post / by mail .
  • Return Label: Customer's responsibility (customer is responsible for return shipping and return postage).
  • Restocking fees: no charges.
  • We accept returns of both defective and non-defective products.

Refund

  • We will refund all payments received within 14 days of receipt of the returned product or upon receipt of valid proof of return .
  • Refunds will be made via the same payment method used for the order, unless otherwise agreed.
  • Refund Processing Time (GMC): 14 days.

Exceptions to the right of withdrawal

  • Personalized or custom-made products.
  • Products that cannot be returned for reasons of hygiene or health protection once the seal has been broken.
  • Products which by their nature are inseparably mixed with other goods.

Complaints procedure

  1. Not satisfied with a product or our service? Please contact us within a reasonable timeframe at info@boxvendor.eu .
  2. Please clearly describe the problem and, if possible, include photos or other evidence.
  3. We will confirm receipt of your complaint within 5 working days and aim to provide a substantive solution or response within 14 days .

Return address & contact

📍 Saenredamstraat 23ZW, 2021ZM Haarlem Netherlands
📧 info @boxvendor.eu .
💳 Bank: NL40BUNQ2080493272
🧾 VAT number: NL002399184B05
🏢 Chamber of Commerce number: 73332739

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